Frequently Asked Questions

Odoo hosting is the infrastructure and service layer that runs your Odoo ERP application. It includes the server, PostgreSQL database, file storage, SSL certificates, and all the automation needed to keep your instance running. With managed hosting like odoo-sh.de, we handle server setup, backups, monitoring, and updates so you can focus on your business.

After creating a free account, go to your dashboard and click 'Create Instance'. Choose your Odoo version (18.0 or 19.0), edition (Enterprise or Community), and resource allocation. Connect your GitHub repository or start with a fresh database. Deployment takes under 5 minutes.

Yes. You can export your GitHub repository and database dump from Odoo.sh, then import them into your odoo-sh.de instance. The process is straightforward — push your code to the connected repo and upload the database dump via the dashboard or SSH. Our support team can assist with the migration.

No. The platform is designed for both technical and non-technical users. The dashboard provides a visual interface for managing instances, deployments, and backups. If you can use GitHub and a web browser, you have everything you need to get started.

Pricing is based on the resources you allocate: number of workers (CPU processes), storage in GB, staging environments, and whether you choose shared or dedicated hosting. You can use the pricing calculator on our pricing page to estimate your monthly cost. A 20% discount is available for yearly billing.

No. There are no setup fees, hidden charges, or minimum commitment periods. You only pay for the resources you use. You can upgrade, downgrade, or cancel at any time.

Yes. You can adjust workers, storage, staging environments, and hosting type at any time from your dashboard. Changes take effect immediately, and your invoice is prorated for the remainder of the billing period.

We accept all major credit cards, debit cards, and bank transfers through Paddle, our payment processor. Paddle handles all payment processing securely and supports multiple currencies.

You can create a free account and explore the dashboard. For production instances, a 30-day money-back guarantee applies to your first subscription. If you are not satisfied within the first 30 days, contact support for a full refund.

We support Odoo 17.0, 18.0, and 19.0. You can select your preferred version when creating an instance. We recommend using the latest stable version for new projects.

Yes. You have full SSH access to your instance, which means you can install any Odoo module or third-party addon. Custom modules work the same way as on a self-managed server — upload them to your addons path and install from the Odoo apps menu.

Yes. Every instance includes full SSH access. You can connect directly to your container, run odoo-bin commands, manage modules, access logs, and perform any administrative task you would on a traditional server.

Connect your GitHub repository to your odoo-sh.de account. When you push code to the connected branch, the platform automatically builds and deploys your changes. Each commit is tested in an isolated environment before being deployed to production.

Staging environments are isolated copies of your production instance. They are perfect for testing new modules, custom code, or configuration changes before deploying to production. Each staging environment has its own database and addons path.

Yes. Every push triggers an automated build pipeline that tests your code, runs migrations, and deploys to the appropriate environment. This ensures your production instance always receives tested, working code.

We perform daily incremental database backups and store them in multiple locations. Backups are retained for 14 days. You can also create manual snapshots at any time from the dashboard. One-click restore is available for any backup.

Yes. You can trigger a manual backup at any time from your dashboard or via the API. Manual backups are stored alongside automatic backups and can be restored with a single click.

Yes. All data is encrypted in transit (TLS) and at rest. We use industry-standard security practices including firewall configuration, regular security updates, and access controls. Your instance runs in an isolated container with dedicated resources.

Your data is stored on our infrastructure in Frankfurt, Germany. All servers are located within EU data centers, ensuring GDPR compliance for European businesses. We can also configure hosting in Amsterdam or Paris upon request.

We provide 24/7 monitoring of all instances. Our support team is available via email and live chat for technical assistance, deployment help, and account questions. Response times are typically under 2 hours during business hours.

We maintain a 99.9% uptime SLA across all instances. Our infrastructure is monitored around the clock, and automatic failover ensures minimal disruption in the event of hardware issues.

Yes. You can configure a custom domain for your Odoo instance from the dashboard. We provide automatic SSL certificate provisioning via Let's Encrypt for all custom domains.

Yes. Dedicated hosting options are available for instances that require guaranteed resources, enhanced performance, or compliance with specific regulatory requirements. Contact our sales team for a custom quote.